Your Ofcom-protected rights — price rises, switching, and complaints.
Ofcom bans inflation-linked price rises in new contracts. Any annual rise must be stated in exact pounds and pence at point of sale, before sign-up.
If a network applies a price rise not properly disclosed at sign-up, you have a 30-day penalty-free exit window from notification.
Voluntary charter signed by BT, Sky, TalkTalk, Three, VMO2, and Vodafone. Commits to pricing certainty at sign-up and proactive social tariff signposting.
Under Ofcom rules, the maximum initial commitment period is 24 months.
Since December 2021, all phones sold by UK networks must be sold unlocked. Older handsets must be unlocked free on request.
Text PAC to 65075 to keep your number. Text STAC to 75075 to leave without it. Text INFO to 85075 to check your contract — free, legally guaranteed.
Contact provider; get a reference number. If unresolved after 6 weeks (from 8 April 2026), escalate free to the Communications Ombudsman or CISAS. ADR decisions are binding on providers.